As highlighted in our commitment to service Benchmark's cornerstone of success is attributed to our high regard for excellent customer service. We offer:
- Customer service that does not end at 5:00 PM.
- Email or call us and you will receive a response ASAP
- Access to valuable tools and support via the web to help enhance your level of customer satisfaction to your clients.
- Pipeline updates via Webtrac allow you to instantly update a borrower about the status of their loan.
- Real-time updates on rates and products help you inform prospective borrowers about how you can meet their mortgage needs.
- Schedule appointments with our underwriters or other staff to discuss your needs and get feedback.
- Get results when you need them. Benchmark understands your needs as an entrepreneur and will give you what you need in the 11th hour to get the job done.
- We act as a conduit so you can benefit from significant cost saving on your vendor accounts by being pooled with a large company.
- Marketing support.
- You will benefit fro m our belief in flexibility. We will make every effort to accommodate every request.
Benchmarks commitment to service will not wane. You can expect every loan to receive the greatest possible level of care and attention whether brokered to another investor or funded by us.
